MCUG Forum 2010 :: Forum Programme

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Service Management

Forum Programme

FORUM CANCELLED - SORRY!

For updated information go to www.mcug.org.uk

DAY ONE - Thursday 13th May 2010

8.30 am	Arrival. Tea/coffee/registration. Doors and exhibition open
9.15 am	Unwired – optimise your mobile workforce Welcome and Introductions Martin Gooch – Southern Water – Session Chair
9.30 am	Project Insight Making the right choices Reviewing the issues surrounding mobile data systems, current research, and the cross over between mobile data in the emergency services and the private sector. Alistair Norman – Aimtec/ Leeds University Business School
10.00 am	Project Insight Effective Communications for remote workforces Update on the problems and solutions of providing mobile map and work data access to a dispersed workforce and the issue of working in rural areas. Review of current solutions and their contributions to the business. Martin Giel – Southeast Water
11.00 am	Break for tea/coffee (Exhibition Area)
11.20 am	Best Practice Taking the Police Office to the Police Officer Ian’s data project team emails carry the upbeat strap line: Mobile Data Project - 'It's not a dream - it's real!!' The presentation includes the opportunity for live demonstration so expect an interesting session reviewing the advantages and challenges of a fully operational real time system. Ian De Soyza – Staffordshire Police
12.00 noon	Project Insight Getting the benefits from EONs Work Management and Scheduling solution EON meets the demands of a vast customer base and a large, distributed workforce on a 24/7/365 basis, but how is this done successfully? Adrian Tilley, Business Information Manager - EON
12.30 pm	Project Insight Mobile Data ‘Heads Up’ A quick fire ‘heads up’ on important issues that have recently passed across MCUG secretariat desk, from major changes in vehicle European e marking rules and more. MCUG Secretariat - MCUG
12.45 pm	Buffet Lunch/ Exhibition/Network meetings/Video presentations
2.00 pm	Best practice Making short work of snow – more on gritters and their real time management This past winter has placed huge demands on snow ploughs and grit spreading vehicles and their crews. As explained in past MCUG events, Newcastle has long tracked its gritters to check all routes were covered, but now they are introducing more sophisticated management to increase effectiveness and conserve resources. Sandy Twynholm – Newcastle City Council
2.30 pm	Project Insight What’s wrong with mobile and hand held devices? Addressing design issues in industrial mobile and hand held devices. Is there an alternative path ahead in the rugged mobile device market that could revolutionise the innovation process, bringing mutual benefit to the industry as a whole? Hear how Psion’s unique strategy will bring a new focus to this industry. Nick Eades – Psion
3.00 pm	Practical Workshop Response Workshop – What users expect, need and demand from mobile devices An open discussion session, inviting end user delegates and other device developers to debate and list the issues, grumbles and hopes in respect to hardware design. Paul Brownidge, Session chair – Matthews Craig
3.30 pm	Tea and Coffee Break and Exhibition
4.00 pm	Practical Workshop How to support your sub contractors with mobile technology With the increasing use of sub contractors by the utilities what effective strategies are there to link access from external workers to your corporate mobile systems? This invited panel will look at and discuss the issues of sharing data, and working for multiple industries and clients Martin Gooch – Southern Water, RPS Water, Clancy Docwra & Poletechs
4.30 pm	Invited Paper (Project Insight) Review of Work Management System Benefits Achieved – Southern Water A combined device supporting; work management, tracking, location awareness, job dispatch and mobile voice communications deployed two years ago. As the project matures, benefits achieved and problems overcome are discussed. Martin Gooch – Southern Water
5.15 pm	Close of day 1
5.15 pm	Small Device Interfaces As per the successful session last year, Charles Weir holds a round table session in the bar discussing the issues regarding achieving successful usability of small hand held devices. Charles Weir
8.00 for 8.30 pm	Forum Dinner

DAY TWO - Friday 14th May 2010

8.30am	Arrival. Tea/coffee/registration.
9.00am	Welcome and Introduction – Martin Gooch – Southern water
9.15am	Project Insight HR and training challenges of a mobile workforce Centrica was an early adopter of mobile information systems within its British Gas Services arm and has driven efficiency, profitability and service levels by having access to accurate and comprehensive data and spares. Alan Johnson, Director Energy Academy - British Gas/ Centrica
10.00am	Best practice The benefits realisation from Mobile Computers in Front Line Policing Selecting and deploying the most effective mobile technology for frontline emergency services is contingent on exactly how technology can and will be used by front line staff in volatile work domains. Understanding the context of use and associated behaviour attitudes and psychology of users is vital to promoting adoption and driving cultural change. Jool Heller-Dixon – University of Sussex
10.30am	Break for tea/coffee (Exhibition Area)
11.00am	Invited Paper (Project Insight) Seeing Under the Street Craig explains how his mobile computers and Radar help him visualise the services under the street without digging. He explains how the ‘X-ray eyes’ this provides will help utility and council workers in their operations. Craig Simmons - SubTechnics
11.30am	Best Practice Twenty years of delivering effective, advanced mobile surveying tools – Experience from Ordnance Survey Ordnance Survey have used many hundred hand held tablet PC’s with mapping software over two decades. An early adopter and pioneer, Bob explains the new ways that have developed to map the country how to manage updating data and locking records. What works and what doesn’t? Bob Beavis – Ordnance Survey
12.00 noon	Practical workshop Advanced Data Capture & Asset Tagging, Voice, Pen & Paper, Bar codes and RFID Summary of the available techniques for field data capture and with the aid of experts in paper and in RFID tagging, explores what is possible. Panel includes two experts who will introduce their special topic area; 3m for RFID tag technology and Destiny for the ‘digital paper’ systems. Paul Brownridge – Matthews Craig, Tom Owen – 3m & TBC - Destiny
12.30pm	Buffet Lunch/ Exhibition/Network meetings/Video presentations
1.45pm	Project Insight Designing practical user interfaces on small hand held devices With the advent of the I-phone, the performance of some small touch-screen interfaces has made a steep change. Is it possible to successfully harness these devices and interface methodology in the real world of hard hats and Hi-viz jackets? A fifteen minute update Charles Wier - Penrillian
2.00pm	Invited Paper (Project Insight) Supporting RAC Patrols For more than twenty years the RAC has used innovation and a range of the latest mobile technologies to manage its fleet, respond to clients, and have the systems to quickly fix breakdowns. An insight in to their current approach to managing these issues. Sam Swancote - RAC
2.30pm	Project Insight Introducing Technology to Social Housing SPICE Emerged from a base in Yorkshire utilities and are introducing mobile IT to Social Housing - This case study covers their approach to introducing new technology to this work force. David Weir - SPICE
3.00pm	Chairman’s Close
3.30pm	Doors Close
See notice board	Health and Safety for mobile worker workshop (Lunchtime Breakout) Headed up by an MBA student with a telecoms background researching around mobile ICT issues, this short interactive session asks users present to raise and discuss H&S issues relating to the technology, providing further topics for research, and sharing good practice across the conference floor. TBA – Leeds University
See notice board	Invited Poster Session Mapping the Underworld (MTU) – Runs throughout day one and two Many mobile data projects in local government, civil engineering, and utilities involve the delivery of map data on buried plant. This data comes from various sources, and is often unreliable or incomplete. MTU is a large multi agency project dedicated to solving the problems of bringing this data together in to a coherent and reliable view of the underworld. If they succeed the benefits to our infrastructure and its maintenance will be significant. The data would logically be delivered to the field users on mobile devices and networks. Prof Chris Rogers (or MTU team member) – University of Birmingham