Sell Tickets Online with EventElephant Event Registration Software

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We're here to make your life easier. Any question big or small, we can help. So, get in touch and let us know what's on your mind. No set up costs | No contracts to sign
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Sales
sales@eventelephant.com

Customer Support
New to EventElephant? enquiries@eventelephant.com
Already using EventElephant? support@eventelephant.com

Finance
finance@eventelephant.com

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We’re available anytime between 9.00am and 6.00pm GMT, Monday to Friday.

UK and the rest of the World
+44 (0) 208 973 2667

Republic of Ireland
+353 (0)1 685 2055

South Africa
+27 (0)21 300 7911

Australia
+61 (0)2 8015 5679

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My event has finished, what do I do now?

We want to make sure you get paid as promptly as possible after your event. So first just check...

Have we got the correct bank account details?
Now is the time to double check. If we haven’t got all the details it could cause delays.

	Go to your event control area for the event
	Select edit bank details

Remember to include the following

	Your IBAN number
	Your swift code

Tip: If you don’t know what these are – give your bank a call. They’ll be able to tell you straight away.

How to activate payment
It's simple to request payment.

	Go to the event control area for the event
	Click on the PAY ME NOW button
	You're only able to click on this button once the event end date has passed

We will endeavour to transfer the event revenue minus our fee into your bank account within 14 working days.

How can I resend a ticket to an attendee?

If you need to resend a ticket, you can do this easily through your EventElephant account

	Go to your dashboard
	Click into the relevant event control area
	From there, go into the email management tab
	Then click on the email history tab
	This will show a list of who has been emailed a ticket
	Select and view the email you want to resend
	Simply resend or send to another email address

How do I see how many tickets I've sold?

To see a simple report that shows you the number of tickets sold and the number remaining.

	Go to your dashboard
	Click into the relevant event control area
	Scroll down to the reports section at the bottom of the page
	Select Event snapshot report

Follow these instructions to get an instant snapshot of the number of tickets sold, for which date and how much for. As well as names, email addresses and outstanding payments.

	Go to your dashboard
	Click into the relevant event control area
	Click on the bookings tab

How do I issue refunds to attendees?

	Go to your dashboard
	Click into the relevant event control area
	Click on the 'manage' link next the booking and change the status to refund
	Click into the relevant event control area

The refund processes straight away, but it may take a few days to clear into their bank account. This will still incur a 2.5% transaction fee along with the initial payment charge.

How do I change the end date of my event?

	Go to your dashboard
	Click into the relevant event control area
	Click on edit ticket options from the list on the right hand side
	Scroll down to Edit Ticket Options
	Underneath the word 'Actions' click on the linked called edit
	Change the 'Expiry Date'
	Then click Save
	When you are back in the event control area
	Click on the link called 'Edit event details'
	Change the 'Event end date'
	Then click save

Can I link the EventElephant site to my own website?

You can create an event website that looks like your own corporate website. You can include logos, banners, videos and sound effects. Which means the integration between your own website and your ticketing website is seamless.

Find out more about creating a website

What are EventElephant's fees?

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