Knowledge Exchange: Developing a customer value focus

What's your Big Question?

Wed 9th November, 10.00 am - 4.00 pm
One Drummond Gate, London SW1V 2QQ
 £120 + VAT

OK'S Knowledge Exchange Events are designed by you to address the issues you want to talk about. You bring your questions and business issues. OK provides a panel of experts. Together, we work out some new thought options for you to take away and apply. 

The next event will be looking at the changing way in which IT interacts with the business, and what it means for people working in IT.

Our panel of expert, experienced practitioners will be discussing:

Knowledge Management: How does an organisation improve its knowledge creation, transfer and storage processes?  What is a good framework for assessing and improving the people side of Knowledge Management within the department?

Cloud/SaaS: How are the core activies of an IT/ICT department within an enterprise evolving to meet the challenge of Cloud/SaaS based procurement and delivery?
 
Changing culture and behaviours: How does the IT organisation of an enterprise:
    • change mindset from development and delivery to service management?
    • plan for business continuity in a Cloud/SaaS world?

Contracting for Agile: A key measure of progress in Agile is working software. How should contracts and payment schedules evolve to take account of this?

What do we mean by 'Lean'?:  Is it about cutting costs? Is it just another name for improved business process management? Is Agile Lean, or is Lean Agile? Does it matter? We won't be spending much time on what you call it but we will be considering the key ingredients for delivering successful and sustainable business outcomes from complex systems.

Join us to discuss these issues or email your own questions to
s.rule@orchestratedknowledge.com. The panel currently comprises:

Peter Leeson, an SEI CMMI Lead Appraiser who specialises in improving the experience of the people involved in the software development process - and their business customers.

P. Grant Rule, specialist in Lean-Agile transformation. Grant brings his acclaimed measurement expertise to bear on value-mapping  end-to-end processes and creating lean workflow systems.

Tom Gilb, internationally recognised guru on quantified methods and value engineering. Tom is the creator of the EVO method, and cited as an inspiration by many leading advocates of agile

Niels Malotaux, specialist in optimizing project & portfolio planning and performance to deliver business benefit.

Gavin Martin, solution architect and managed service designer. Gavin is an experienced and knowledgeable practitioner of Lean and Agile service design and delivery.

The fee of £120 + VAT includes lunch. For more information contact 0843 2895174