Organiser costs:

There are no set-up costs and there’s no charge for opening an EventElephant account. Whether you use it to create a personal or business event, it’s totally free. There’s no contract to sign. For free-to-attend business events, there’s a small fee of £2/ €2.45/ $3.30 per attendee. For free-to-attend personal events, it’s totally free.

 

Attendee costs:

For all events with an entrance fee, we charge 4.75% of the ticket price

 

The 4.75% of the ticket price is also known as the Attendee Management Fee (AMF).

Attendees are also charged a 2.50% credit card fee if they choose to pay in this way.

All ticket refunds are charged the credit card booking fee along with an additional fee of 2.50% of the amount refunded.

How do attendees pay the fees?
Organisers can either add the Attendee Management Fee on top of the ticket price, or bundle it into the total cost of the ticket.

You may prefer to keep your ticket prices at a certain rate to encourage more sales. In this instance, you’d ask the attendee to pay the fee in addition to the cost of the ticket.

Or if you want to ensure attendees pay no more than a certain price for their ticket, you can include the fee in the ticket price. In this instance, EventElephant will base the Attendee Management Fee (AMF) on the total ticket price.

You can choose whatever method works best for you when you create your event. EventElephant will automatically make the adjustments to the tickets prices for you.



What is the AMF?
AMF stands for the Attendee Management Fee. It’s simply another phrase for the 4.75% of the ticket price that we charge for all paid-for events.

The AMF box:

What if the event is free to attend?
If it’s a free-to-attend business event, the organiser is charged a small fee of £2/ €2.45/ $3.30 per attendee.

If it’s a free-to-attend personal event, it’s totally free.





How does the payment process work?
It’s really easy. Attendees can pay in three ways:

• By debit card
• By credit card
• Offline, by invoice

We accept the following debit and credit cards:

	Visa Card
	Master Card
	PayPal
	Maestro
	Laser
	iDeal
	Amex

 

Paying by invoice

If an attendee prefers to be invoiced, the organiser is notified of the attendee’s details. The invoice is automatically generated and sent by EventElephant.

When does EventElephant pay the organiser for the monies collected?
EventElephant pays organisers the ticket revenue – minus any EventElephant and credit card fees – two to five days after the event.

However, under certain circumstances payments can be made before the event. If you think you’ll need to receive payments before the event, please get in touch with your Customer Service Manager, who will be very happy to help.

How does EventElephant pay organisers?
EventElephant transfers the collected funds for the event(s) into the bank account that was designated by the organiser when they set up the event(s).

The ‘Enter bank details’ stage of the ‘Create an event’ wizard:

You can re-enter the system and edit your bank details at any time, or enter information for more than one bank account.

To settle your account after the event has taken place;

For Paid For events
To activate your payment you need to select the ‘PAY ME NOW’ button which will appear in your event control area once the event is over. Please note, this button will only appear once the event end date has been reached. Once you click the ‘PAY ME NOW’ button, your payment will be processed and funds transferred into your account within 2-8 working days.

For Free Business Events
At the end of your event, a button will appear in your Event Control Area which says ‘End of Event’. This button will only appear once the event end date has been reached. Once you click the ‘End of Event’ button, your event settlement will be processed and an invoice issued to you for the Registration Fee incurred per attendee (£2.00/€2.45/$3.30 per attendee).

NB: you don’t need to enter your bank details until you are expecting payment from EventElephant.

The funds transferred will match exactly the figure in the ‘Master Organiser Report’, which you’ll find in the Event Control Area.

Financial reports
There are lots of really handy reports in the Event Control Area. The number and type of reports will vary according to the nature of your event.

If it’s a paid-for event, there will be a full complement of reports that you can look at on-screen or print off. They’re great for quickly calling up the key info for your event, such as the amount of money you’ve collected to date; the different types of tickets you’ve sold; attendee details; ticket expiry dates; how much capacity you have left for your event – plus loads more.

The reporting box:

How secure is your personal data?
The security of your personal data is paramount to EventElephant. Your bank account details are extremely secure. They are encrypted and sit behind our secure firewall, which is monitored by security experts 24x7, 365 days a year. EventElephant receives regular updates to ensure it’s protected against external threats.

The EventElephant finance department has access to personal details so it can authorise and instruct Allied Irish Bank to transfer funds to the organiser.

EventElephant will never release clients’ bank details to any third party. Plus all account information is protected by the relevant EU data protection laws.




How secure are attendees’ transactions?
EventElephant does not hold any credit or debit card details. Online payments are taken via our secure payment gateway, Adyen.

EventElephant does not have access to attendees’ bank accounts or bank account details.

Attendees that pay for an event online are verified through Adyen, which screens all card details. It verifies the details, including the unique IP address of the attendee, the card number, expiry date and the CVV number, and then processes the payment.

Debit and credit cards that are registered with 3-D Secure (Verified by Visa) will go through the 3-D Secure verification process.

All cards will automatically be scrutinised against Adyen’s international ‘Credit Card Black List’ and rejected if a there’s a positive match. Weighted values have been assigned to transaction events, customer locales and card details. These weighted values are held in Adyen’s risk assessment module, which evaluates every transaction and assigns it a potential risk value. A risk score of 100 or more will automatically be refused.

EventElephant has an insurance policy to cover all client monies held in trust. This policy is with ACE European Group Ltd. It protects event organisers’ funds against internal or external misappropriation of funds, subject to insurance policy terms and conditions.