Costs and Payments

Keeping the money simple

Organiser costs:

  • There are no set-up costs and there’s no charge for opening an EventElephant account. Whether you use it to create a personal or business event, it’s totally free.
  • There’s no contract to sign.

EventElephant fees are applied to paid ticketed events and free business events. The charges are as follows:
  • For all events with an entrance fee, we charge the Attendee Management Fee (AMF) of 4.75% of the ticket price.
  • There is also a Credit Card Charge (CC) of 1% - 2.5% of the ticket price depending on the account you have as an event organiser.
  • If your event is a free business event, there is an Attendee Registration Fee (ARF) of €2.45, £2.00, $3.30 per online registration.
  • For free-to-attend personal events, it’s totally free.


Attendee payments

How do attendees pay the fees?
 Organisers can either add the Attendee Management Fee on top of the ticket price, or bundle it into the total cost of the ticket.

You may prefer to keep your ticket prices at a certain rate to encourage more sales. In this instance, you’d ask the attendee to pay the fee in addition to the cost of the ticket.

Or if you want to ensure attendees pay no more than a certain price for their ticket, you can include the fee in the ticket price. In this instance, EventElephant will base the Attendee Management Fee (AMF) on the total ticket price.

You can choose whatever method works best for you when you create your event. EventElephant will automatically make the adjustments to the tickets prices for you.

What is the AMF?
 AMF stands for the Attendee Management Fee. It’s simply another phrase for the 4.75% of the ticket price that we charge for all paid-for events.



What if the event is free to attend?
 If it’s a free-to-attend business event, the organiser is charged a small fee of £2/ €2.45/ $3.30 per attendee.

If it’s a free-to-attend personal event, it’s totally free.

How does the payment process work?
It’s really easy. Attendees can pay in three ways:

  • By debit card
  • By credit card
  • Offline, by invoice

We accept the following debit and credit cards:

Visa Card
Master Card
PayPal
Maestro
Laser
iDeal
Amex

 



Paying by invoice
 If an attendee prefers to be invoiced, the organiser is notified of the attendee’s details. The invoice is automatically generated and sent by EventElephant.

Receiving payments

When does EventElephant pay the organiser for the monies collected?
 EventElephant pays organisers the ticket revenue – minus any EventElephant and credit card fees – four to eight working days after the event.

However, under certain circumstances payments can be made before the event. If you think you’ll need to receive payments before the event, please get in touch with your Customer Service Manager, who will be very happy to help.

How does EventElephant pay organisers?
EventElephant transfers the collected funds for the event(s) into the bank account that was designated by the organiser when they set up the event(s).

The ‘Enter bank details’ stage of the ‘Create an event’ wizard:



You can re-enter the system and edit your bank details at any time, or enter information for more than one bank account.

NB: you don’t need to enter your bank details until you are expecting payment from EventElephant.

The funds transferred will match exactly the figure in the ‘Master Organiser Report’, which you’ll find in the Event Control Area.



Financial reports
 There are lots of really handy reports in the Event Control Area. The number and type of reports will vary according to the nature of your event.

If it’s a paid-for event, there will be a full complement of reports that you can look at on-screen or print off. They’re great for quickly calling up the key info for your event, such as the amount of money you’ve collected to date; the different types of tickets you’ve sold; attendee details; ticket expiry dates; how much capacity you have left for your event – plus loads more.

The reporting box:



Why it pays to use the EventElephant payment and booking system

For organisers
  • Hassle-free - the EventElephant payment system is fully tested, integrated and secure. This means attendees are never directed away from the EventElephant site to another checkout system just to make payments.
  • Rapid payments - the payment system is instantaneous. It’s rolled in to the ‘Create an event’ wizard, so there’s no need to waste time adding merchant IDs or merchant keys, and there’s no waiting for third-party approval.
  • Do things when you’re ready - there’s no need to add your bank details before you set up your event, or even before you start your marketing push. You can skip the bank details bit when you create your event and go back to it later.
  • Get personal - you can edit and ‘top and tail’ the Confirmation of Payment page and invoice emails, lending them the personal touch.

For attendees
  • Fast, easy and secure payments - the payment process is really simple to use, plus it’s extremely secure for peace of mind.
  • Flexible - attendees can make bookings straight from the registration website, and can re-enter the system to edit or add attendees’ details for group bookings.
  • Transparent - attendees receive summary confirmation emails of any transactions or bookings they make, so they always know where they are.

 

EventElephant Limited is insured by Ace European Group Limited subject to Insurance Policy Terms and Conditions