EventElephant has taken every step to ensure that vital issues such as the security of your data and the performance and speed of the portal, have been expertly addressed.

As a result we are confident of assuring you that in using Eventelephant, either as an event organiser, or as an event attendee, your personal data whether financial or otherwise, will never be compromised, passed to a third party (unless expressly permitted by yourself), or used for any purposes other than that explicitly stated when collected.

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We use leading firewall technology that provides a high degree of security against any external virus attacks on our portal. Not only is our firewall monitored by experts 24 hours a day and 365 days a year, but we regularly receive new security upgrades.

All the EventElephant databases sit behind the firewall and cannot be accessed publically. All passing of information and data between all our servers is heavily encrypted and verified so that all data is extremely well protected.

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We host all our servers and our portal with a specialist hosting provider called Datapipe.
Not only are they the most highly rated provider in the UK but they have one of the world’s most secure hosting facilities including live 24x7x365 video surveillance, biometric security and pass cards, and data recovery backups.

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The databases that an event organiser uploads to the system are extremely secure both due to the system’s robust infrastructural security and also from internal breach. This is due to strict data access and security procedures which mean access is limited and is only ever made for retrieval or system maintenance purposes.

Infrastructural data security
The database server is hidden behind the firewall and cannot be accessed from the public internet. This prevents outside intruders from accessing the EventElephant database or any of the contacts databases you that upload.

All the communications between the web servers (the EventElephant system), and database servers (your data), are securely encrypted using a 512K encryption key.

All the incoming connections to your database server are verified as having come from the web via EventElephant’s website, protecting the integrity of your data even further.

Internal Data Security Policy
EventElephant also has an internal policy on data. There is restricted security clearance for employees of EventElephant to the client databases stored on EventElephant. Any personnel, (either within EventElephant or employed by our development partner companies), even with restricted access are named on a register which is regularly maintained and monitored by EventElephant.

Our database employs logging which allows us to monitor who is accessing it on a regular basis.

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There is a high level of resilience built into our servers which reduces the risk of any major hardware failures. However, all of our data is regularly backed up so in the unlikely event of a major hardware failure, then this data can be easily restored. In other words EventElephant does have a data backup facility and all data relating to your event is automatically backed up regularly.

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