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General questions
Creating a registration website
Contacts list and database
Ticket management
Promoting your event
Attendee management
Costs and payment
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Data security

 

EventElephant FAQs
     
 
1. Do the invitation emails have to be sent using the EventElephant email system?
2. Can I automatically email to groups of attendees?
3. My invitation email was not received – why?
4. What type of emails can I send?
5. How many emails can I send?
6. From where in EventElephant can I send emails from?
7. Can I send attachments with my email?
8. How do I use emails to promote and market my event?
9. How do I add the URL link to my emails?
10. Can I use social networking sites to promote my event?
11. From how far out from my event can I use EventElephant to promote it?
12. Does EventElephant ensure that I comply with Data Protection rules?
13. Will my registration website be seen by Search Engines?
14. Can I use the EventElephant listing page to promote my event?

 

Back 1. Do the invitation emails have to be sent using the EventElephant email system?

Once you have the site URL you can send out your email invitations from any email account. You can of course also use your own existing email system if you prefer. You can use it as an alternative to or in harness with, the EventElephant system.

Just remember to add the URL link to your registration site in your emails.

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Back 2. Can I automatically email to groups of attendees?

Yes you can. The EventElephant system is set up so that you can email straight to either individual contacts or to groups of contacts. You can email to them either from existing contacts in your database or as you add new contacts to your database.

You can email to your contacts from either the My Dashboard area or the Event Control Area.

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Back 3. My invitation email was not received – why?

Don’t forget that if you are emailing to contacts for the first time then a very small percentage of your emails may be diverted into spam folders and/or junk folders. This is entirely natural and happens with all recipient email systems so don’t worry.

If this does happen then a tip is to contact potential recipients, especially important invitees, and advise them to ‘white list’ your URL on their email server. It is easy and quick to do and will ensure that their firewalls and email server blockers allow your email through as a recognised contact.

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Back 4. What type of emails can I send?

You can send both customised and automated emails from the EventElephant system. You can also create either Text only or HTML emails. You can send both types of email from the My Dashboard area and the Event Control Area.

Customised emails
Customised emails allow you to write whatever type of email you want from scratch and send it out straight away to potential event attendees or friends.



Automated emails
In the Event Control Area for each event you have a further option – automated emails.

EventElephant has created pre written email invitations, ‘reminders’ and ‘thank you’ emails for you to send out automatically. The most important information and details about your event such as: the name of the event, the location, the date and the link to the registration web site - are automatically inserted into the automated emails.



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Back 5. How many emails can I send?

You can send as many emails as you want and as often as you want.

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Back 6. From where in EventElephant can I send emails from?

You can send emails from two areas of EventElephant:

From the My Dashboard Area under ‘Send Email’

From the Event Control Area under Automated Email and Custom Email

 






You can preview the automated email and also choose to send it to all your potential attendees or to individuals. A list will appear for you to highlight who to send the email to.



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Back 7. Can I send attachments with my email?

Yes you can – you can safely send attachments of up to 512k.

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Back 8. How do I use emails to promote and market my event?

The idea behind promoting and marketing your event via EventElephant is that you send out email marketing with a URL link, that sends potential attendees back to the registration website that you have built, using the EventElephant wizard.
Note: You have to give invitees the URL link in the email for them to be able to visit your registration website.

You can also embed or put your URL link into copy or content on your corporate website. You can of course also use other types of marketing if you wish such as leaflets, flyers, adverts or letters.

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Back 9. How do I add the URL link to my emails?

With the customised email you can embed a URL link into your email. You add the link yourself. With the automated email the link is embedded for you.

To embed the link to your registration website into your customised email click on the ‘insert link’ icon, at the exact point where you want to place it in your copy or content.



A pop up box appears which allows you to confirm the name of the URL for your event. The link automatically appears in your content once you click ‘ok’.

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Back 10. Can I use social networking sites to promote my event?

Yes you can.
You can embed or use your event URL link via your social networking communities.

Send the link in emails to friends or colleagues via networks such as Facebook, Twitter or LinkedIn. The URL link will still return them to your event registration site no matter what email system you use.



You can also embed your links into your corporate or personal blogs. EventElephant will very shortly automatically integrate with a range of social networking sites.

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Back 11. From how far out from my event can I use EventElephant to promote it?

You can build as many events as you want as far in advance as you want. You can also email market to them from many weeks out, maximising your potential to sell out your event and to add extra capacity.

You can also set when you want your registration website to go live to the public. You can do this in the ‘Create an Event‘ wizard.

Once it is ‘live’ you can view who has signed up for each event as it happens in the ‘booking area’ of the Event Control Area, and then you will be able to do things like, remove attendees from future emails or send reminders about shows occurring later in the calendar. You can do this by using your ‘contacts and database’ area of the Event Control Area for each event.

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Back 12. Does EventElephant ensure that I comply with Data Protection rules?

Yes it does.
EventElephant allows your attendees to decide to ’opt in’ to receiving further marketing mailings for your events or to decide that they don’t want to receive mailings for particular events.

This ensures that you comply with Data Protection Act guidelines and operate to a good standard of permission marketing. The ’opt in’ tick box appears in the emails that they receive and in the registration/booking process for the attendee.

The database automatically records when a contact wishes to ‘opt out’ of receiving emails. You can remove all those who have ‘opted out’ every time that you wish to assign contacts to an event. You can do this in the Event Control Area for each event under ‘Contacts and Database’.



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Back 13. Will my registration website be seen by Search Engines?

All the major search engines will visit your registration website via EventElephant. Google, Yahoo and MSN will all index your events registration pages via EventElephant as will notable indexing companies such as Oodle, Googlebase, Eventful, and Zvents.

In the ‘create an event’ wizard you are asked to both categorise and then describe your event. You are also asked to enter keywords relating to the subject matter and topic of your event. By filling in these areas in detail, search engines will understand how to best index your event and site.

The more tightly focussed the content on your event registration site is, the better the rating a search engine will give it. Ensure that your event copy and content relates to the headings on the pages and to the name of the event.

EventElephant automatically promotes your site to the relevant indexing companies.



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Back 14. Can I use the EventElephant listing page to promote my event?

Although we do have an events listing page, it's for information only and shouldn't be used to promote your event. To sell the maximum amount of tickets you should include your full event website URL on all promotional items. We'd love to help you sell out your event, drop us an email for a free consultation support@eventelephant.com

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